Policies
Safeguarding Policy
Outlines the procedures and responsibilities for protecting vulnerable individuals from abuse, harm, or neglect.
On Call Policy
Defines the expectations, responsibilities, and procedures for staff who are required to be available outside regular working hours.
Business Continuity Planning Policy
Details the strategies and actions to ensure critical services can continue or be quickly restored during and after disruptions or emergencies.
Health and Safety Policy
Sets out the organization’s commitment to maintaining a safe and healthy environment for employees, service users, and visitors.
Whistle-blowing Policy
Encourages and protects employees who report unethical, illegal, or unsafe practices within the organization.
Safe Care and Treatment
Describes the standards and practices required to deliver care that is safe, effective, and centered around the needs of service users.
Complaints Policy
Provides a framework for receiving, managing, and resolving complaints from service users, staff, and stakeholders in a fair and timely manner.
Supporting Personal Care policy and Procedure
Provides a framework for receiving, managing, and resolving complaints from service users, staff, and stakeholders in a fair and timely manner.
Carbon Reduction Plan
Outlines strategies and actions to ensure critical carbon reduction initiatives continue or are swiftly restored during disruptions or emergencies.